Warranty & Care

The Promise of Finest Sleep

SRIMANTi

— 15 Years of Assured Comfort

The Srimanti Ownership Promise

Every Srimanti Chamber is created as a complete sleep environment—not as a collection of individual products.

Our Ownership Promise reflects this philosophy by supporting the Chamber as one integrated system. Each element receives the level of care appropriate to its purpose, ensuring lasting comfort, confidence, and peace of mind throughout your ownership.

Warranty Coverage

1. Core Sleep Structure

15-Year Limited Warranty

The Core Sleep Structure forms the foundation of every Srimanti Chamber. Engineered for enduring support, comfort, and structural integrity, it is designed to perform beautifully for years to come.

Coverage Includes

Manufacturing defects in the mattress core
Structural failure of the support system
Abnormal body impressions or sagging beyond specified tolerance when used on an appropriate foundation
Defects in workmanship affecting structural performance

Warranty Schedule

First Year — Complete Protection

Should a verified manufacturing defect arise within the first year from the date of purchase, Srimanti will repair or replace the affected mattress at no cost.

Years 2–5 — Non-Prorated Coverage

Verified manufacturing defects will continue to be repaired or replaced without prorated charges.

Years 6–15 — Pro-Rated Coverage

During the remaining warranty period, qualifying repairs or replacement may be provided on a prorated basis in accordance with the remaining warranty tenure.

2. Chamber Comfort Components

Up to 1-Year Limited Warranty

These thoughtfully engineered elements enhance comfort, support, and everyday performance within the Chamber.

This includes:

Pillows
Quilts
Comfort layers
Support layers
Selected Chamber accessories

Coverage Includes

Manufacturing defects
Stitching failures
Internal material defects
Loss of structural form beyond normal expectations
Functional degradation affecting intended performance

3. Chamber Experience Elements

Chamber Care Assurance

90-Day Care Assurance

The Chamber Experience extends beyond sleep. These refined textile elements complete the atmosphere and aesthetic of your Chamber.

This includes:

Bed linens
Decorative textile layers
Seasonal comfort elements
Crafted Chamber accessories

Care Assurance Includes

Manufacturing defects identified upon delivery
Fabric inconsistencies
Early stitching defects
Material defects discovered during the initial ownership period

These handcrafted elements are protected through our Chamber Care Assurance, recognising their artisanal and experiential nature.

A Unified System of Care

Every Srimanti Chamber is designed to function as one harmonious environment.

Rather than offering unrelated warranties on individual products, the Srimanti Ownership Promise provides a structured care programme that reflects the Chamber as a complete living experience.

Complimentary Comfort Care Visit

As part of our long-term commitment to your comfort, every eligible Chamber includes a complimentary Comfort Care Visit after three years of ownership.

During this visit, our specialists will:

Inspect the overall condition of the mattress
Recommend optimum mattress rotation practices
Provide personalised care and maintenance guidance
Answer any ownership-related questions

Our goal is simple—to help your Chamber continue performing beautifully for years to come.

What Is Not Covered

The Ownership Promise does not extend to conditions arising from:

Normal softening or settling of comfort materials over time
Comfort preference or firmness changes
Improper foundations or inadequate support systems
Physical abuse, misuse, accidental damage, or mishandling
Burns, cuts, stains, liquid damage, or chemical exposure
Commercial use beyond the intended application of the purchased Chamber (unless specifically covered)