RETURN, REFUND, CANCELLATION & WARRANTY POLICY

At Srimanti, every Chamber is thoughtfully designed as a personalised sleep environment and prepared exclusively for each customer. Since our products are intended for direct and prolonged personal use, they are classified as hygiene-sensitive products.

This policy has been created to protect product integrity, customer safety and hygiene standards while ensuring compliance with applicable consumer laws.

1. Product Representation

Product images displayed on our website, brochures and other marketing materials are for illustrative purposes only.

Minor variations in colour, texture, stitching, finish, grain or appearance may occur due to photography, lighting, screen settings, handcrafted manufacturing processes or the natural characteristics of materials. These variations are normal and shall not be considered manufacturing defects.

By placing an order, the customer acknowledges and accepts these permissible variations.

2. Hygiene & Product Classification

All Srimanti sleep systems, mattresses, toppers and related sleep products are classified as personal hygiene products because they come into direct contact with the human body.

To maintain the highest standards of hygiene and customer safety:

Products cannot be returned once the hygiene seal has been opened.
Products that have been unrolled, installed, used or slept upon are not eligible for return or refund, except where required under applicable law or expressly covered under this policy.

3. No Return After Delivery

Returns are not accepted after delivery if:

The hygiene seal has been opened.
The product has been unrolled or installed.
The product has been used or slept upon.
The original packaging has been discarded or damaged.
The request is based on comfort preference, firmness selection, change of mind or personal expectations.

As comfort is subjective, differences in comfort preference do not constitute a manufacturing defect.

4. Eligible Cases for Return, Replacement or Refund

A return, replacement or refund may be approved only after verification by Srimanti in the following circumstances.

A. Manufacturing Defect

If a genuine manufacturing defect is confirmed by our Quality Team:

The product will be repaired or replaced under the applicable warranty.
If repair or replacement is not reasonably possible, an appropriate refund may be issued.

B. Transit Damage

If the product is received in a damaged condition:

The customer must:

Report the issue within 48 hours of delivery.
Provide clear photographs and videos of the package and product.
Keep the product unused and in its original condition.

Upon verification, Srimanti will arrange an appropriate replacement or refund.

C. Incorrect Product Delivered

If an incorrect model, size or product has been delivered:

Srimanti will arrange collection of the product.
A replacement will be provided or a full refund will be issued if replacement is not possible.

5. Return Request Process

Step 1 – Contact Customer Care

Please email us with:

Order Number
Description of the issue
Clear photographs or videos
Contact details

Step 2 – Verification

Our Quality Team will review the submitted information and may request additional photographs, videos or inspection details before approving or declining the request.

Step 3 – Collection & Inspection

If the request is approved:

Srimanti will arrange pickup of the product.
Inspection may be carried out during pickup or at our authorised facility.
The final resolution will be communicated after inspection.

6. Refund Policy

Approved refunds will be processed through the original payment method wherever possible.

Typical processing timelines are:

Prepaid Orders: Within 5–7 working days after approval.
Cash on Delivery (COD): Refunded via Bank Transfer or UPI after verification.

Actual credit timelines may vary depending upon the banking institution.

7. Exchange Policy

Exchanges may be considered only when:

The product is unused.
The hygiene seal remains intact.
The original packaging is undamaged.
The request is raised within the applicable exchange period.

Exchange approval is subject to product availability and eligibility.

8. Comfort Preference

Comfort is a personal experience and differs from one individual to another.

Differences in perceived firmness, softness or sleeping comfort do not indicate a manufacturing defect and therefore do not qualify for return, replacement or refund.

Customers are encouraged to consult a Srimanti Sleep Consultant before placing an order to ensure the most suitable Chamber configuration.

9. Order Cancellation

Before Dispatch

Orders may be cancelled before consultation Process by contacting Customer Care.

If design has not commenced, a proportionate refund will normally be processed.

For customised or made-to-order products where manufacturing has already begun, cancellation charges may apply depending on the stage of production.

After Dispatch

Once an order has been dispatched, cancellation requests will be treated in accordance with this Return & Refund Policy.

10. Failed Delivery & Return to Origin (RTO)

If delivery cannot be completed because of:

Incorrect delivery address
Customer being unavailable
Repeated unsuccessful delivery attempts
Refusal to accept delivery

The shipment may be returned to Srimanti.

Any applicable re-delivery or logistics charges may be payable before re-dispatch.

For Cash on Delivery (COD) orders refused without a valid reason, Srimanti reserves the right to decline future COD orders.

11. Warranty

Every Srimanti Chamber is backed by the applicable warranty specified at the time of purchase.

Warranty covers manufacturing defects only and does not cover:

Normal wear and tear
Misuse or improper handling
Accidental damage
Stains, burns or cuts
Improper installation or storage
Conditions specifically excluded under the applicable warranty terms

Warranty claims should be submitted to Customer Care along with proof of purchase.

12. Customer Acknowledgement

By placing an order with Srimanti, the customer acknowledges that:

This Return, Refund, Cancellation & Warranty Policy has been read and understood.
Hygiene-sensitive products become non-returnable once the hygiene seal has been opened.
Minor visual variations are natural and acceptable.
Acceptance of delivery constitutes acceptance of this policy.

13. Consumer Rights

Nothing in this policy limits or excludes any rights available under applicable law, including the Consumer Protection Act, 2019 and the applicable E-Commerce Rules.

Customers continue to enjoy all statutory rights in cases involving: